Analytics Platform for IT Incident Management & ROI Calculation
Our client, a leading IT service provider, sought an advanced analytics platform to manage incidents within their IT infrastructure and calculate ROI effectively. Initially built entirely on Bubble, the platform required enhancements to handle large volumes of data and improve performance. We developed a two-phase solution, transitioning the analysis engine to Directus while retaining Bubble for the frontend, resulting in a robust and scalable system.
Challenge
The primary challenge was to manage and process extensive datasets efficiently, as the initial version on Bubble struggled with files exceeding 100,000 lines. The client needed a system that could not only handle this data volume but also provide rapid, accurate analytics for incident management and ROI calculation. Ensuring seamless integration between the frontend and the new backend was crucial to maintain a smooth user experience.
Solution
Version 1: Tech Stack: Frontend and Backend built on Bubble. This initial version allowed for quick deployment and basic functionality, suitable for handling smaller datasets and providing a proof of concept for the client. Version 2: Tech Stack: Frontend on Bubble, analysis engine built on Directus. Analysis Engine: We transitioned the data processing tasks to Directus, an API-first database management platform. Directus efficiently handles large datasets, ensuring faster processing and better performance. Integration: Seamlessly integrated the Directus backend with the Bubble frontend to maintain a user-friendly interface while leveraging the powerful data processing capabilities of Directus. Scalability: Enhanced the system’s scalability to manage future data growth and increasing user demands.
Result
The upgraded analytics platform delivered significant improvements in performance and data handling capabilities: Enhanced Data Processing: The new Directus-powered analysis engine efficiently processes files with more than 100,000 lines, providing rapid and accurate analytics. Improved User Experience: Users continued to enjoy the intuitive Bubble frontend, while the robust backend ensured seamless data management and analytics. Scalability: The platform is now scalable, capable of handling future growth in data volume and user base. ROI Calculation: The client can now effectively calculate ROI, leading to better decision-making and optimized incident management within their IT infrastructure. The successful implementation of this project underscores our expertise in leveraging low-code solutions like Bubble and Directus to create powerful, scalable analytics platforms.
